Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sgarner@bossygirlzcosmeticsllc.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sgarner@bossygirlzcosmeticsllc.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sgarner@bossygirlzcosmeticsllc.com.

REFUND & EXCHANGE POLICY

At Bossy Girlz Cosmetics LLC, we take pride in the quality of every product we send your way. Please review our policy carefully before completing your purchase.

All Sales Are Final — Exchanges Only We do not offer refunds. However, we gladly accept exchanges on unopened, unused products in their original packaging within 7 days of receipt.

To request an exchange, please email us at bossygirlzcosmetics@gmail.com with your order number and the reason for your exchange request.

Defective or Incorrect Items If you received a damaged or incorrect item, please email bossygirlzcosmetics@gmail.com within 7 days of receipt with a photo of the item. We'll send a replacement at no additional cost to you.

Return Shipping

• Customer is responsible for return shipping costs on all exchanges.
• If the return is due to our error (wrong or defective item), we will cover the return shipping.

Non-Exchangeable Items

• Opened or used products
• Items purchased on sale or with a discount code
• Items returned after the 7-day window